Effective date: January 2026
Last updated: January 2026
Version: 2.0
1. Statutory Framework
This Return, Refund, and Cancellation Policy complies with Canadian provincial Consumer Protection Acts (including the Ontario Consumer Protection Act, British Columbia Business Practices and Consumer Protection Act, Alberta Consumer Protection Act, and applicable provincial consumer legislation) as well as the federal Competition Act. Nothing in this policy limits or excludes your non-waivable statutory legal rights under Canadian law.
2. 14-Day Cancellation Right & Skincare Hygiene Exemption
Under distance selling and e-commerce standards, buyers generally retain the right to cancel their purchase and return items within fourteen (14) calendar days of physical delivery without providing a reason.
Hygiene and Health Protection Exemption for Sealed Personal Skincare Appliances
The Buudy LED Face Mask, Buudy LED Torch, and associated skin-contact accessories are classified as intimate personal wellness and hygiene appliances that make direct contact with facial skin, biological secretions, and tissue.
Under Canadian health, sanitation, and consumer safety standards, personal care appliances that touch the skin are not suitable for return if unsealed after delivery due to health protection and sanitation reasons.
- Intact Hygiene Seal (Eligible): If the protective packaging, holographic security seal, and shrink-wrap remain intact, unopened, and unhandled beyond retail inspection, you may exercise your right to cancel and return the item within fourteen (14) calendar days of delivery.
- Broken Hygiene Seal (Permanently Ineligible): Once the external protective shrink-wrap, box seal, or security sticker has been broken, peeled, opened, or tampered with, the product is permanently ineligible for return or refund under change-of-mind rules due to personal health, sanitation, and hygiene safety, unless verified as defective under our warranty terms.
3. Defective, Damaged, or Non-Conforming Products
If your Buudy device develops an electrical fault, fails to charge, or fails to operate in accordance with published technical specifications, you are entitled to statutory remedies and our manufacturer warranty.
| Product Issue Window | Statutory Entitlement | Resolution Protocol |
|---|---|---|
| 0 to 30 Days from Delivery | Right to reject for a 100% full refund or immediate replacement. | Contact customer support at support@buudy.co.uk with video documentation demonstrating the electrical or physical failure. |
| 31 Days to 6 Months | Right to a free repair or replacement. | If the unit cannot be repaired or an equivalent replacement cannot be provided, you may receive a full refund without deductions. |
| 6 Months to 12 Months | Free service or replacement under Buudy 1-Year Limited Warranty. | Covers manufacturing flaws, battery degradation exceeding normal operating limits, and LED emitter failure. |
Fault remedies do not cover user-inflicted damage, dropping, water ingress, cosmetic wear, unauthorized disassembly, improper cleaning, or the use of incompatible high-voltage power adaptors.
4. Return Logistics Protocol
Returns will not be accepted without prior written authorisation. Unauthorized packages delivered to administrative addresses will be rejected.
- Submit a Request: Submit a return request to support@buudy.co.uk or open an inquiry in the Whop Resolution Center within the relevant statutory window.
- Evidence Submission: For change-of-mind returns (unopened items), provide photographs showing the unbroken condition of all factory seals and shrink-wrap. For fault claims, provide a detailed description and a video showing the device failing to function.
- RMA Issuance: Upon approval, an official Return Merchandise Authorisation (RMA) Number and designated Canadian consolidation returns depot address will be provided.
- Shipping Costs: For verified defective or misdescribed items, Buudy provides a prepaid Canadian return shipping label. For unopened change-of-mind cancellations, the customer is responsible for tracked return postage.
5. Refund Settlement
Approved refunds are issued to the original payment method through Whop within fourteen (14) days of our depot receiving the returned item or receiving verifiable tracking proof of return delivery. Standard outbound shipping costs paid at checkout are refunded for statutory cancellations; express shipping add-ons are non-refundable.
6. Order Cancellations Prior to Dispatch
Cancellation requests must be submitted to support@buudy.co.uk within two (2) hours of placing the order. Once an order enters automated picking, testing, and packaging at the distribution facility, the dispatch process cannot be halted, and the order must be delivered before initiating an authorized unopened return.
7. Dispute Resolution and Chargeback Abuse
Customers agree to submit billing, delivery, or product disputes to support@buudy.co.uk or open an inquiry in the Whop Resolution Center prior to approaching their payment card issuer. Both parties commit to an amicable resolution window of seven (7) business days before initiating payment claims.
Submitting a payment dispute claiming non-delivery after verifiable carrier tracking establishes successful doorstep delivery, or claiming a refund while retaining unsealed, used hardware, constitutes an abusive dispute. In such events, Buudy reserves the right to provide transaction logs, IP history, signed proof of delivery, and signed terms to card schemes and recovery agencies.
8. Administrative Corporate Warning
For return inquiries and customer support, contact:
Buudy Operations / xPage Drop LLC
131 Continental Dr Suite 305, Newark, DE 19713, United States
Email: support@buudy.co.uk
Contact form: Contact Us
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Please note: This is a corporate administrative address only. It is not a warehouse, fulfilment center, or return depot. Do not send products to this address unless expressly instructed in writing with an official RMA number.