Effective date: January 2026
Last updated: January 2026
Version: 2.0
1. Scope and Agreement
This Shipping and Delivery Policy governs the purchase, dispatch, transit, and delivery of products sold by Buudy via our online storefront (ca.buudy.com) and our checkout platform hosted on Whop. By completing a purchase, the customer agrees to the fulfilment timelines, international logistics terms, and delivery protocols described below.
2. Order Processing and Delivery Timelines
Orders are fulfilled directly from our specialized international distribution facility. Every unit undergoes physical inspection, battery safety testing, serial allocation, and protective packaging prior to export.
| Fulfilment Stage | Operational Window | Logistics Process |
|---|---|---|
| Order Processing & Quality Verification | 1 to 2 business days | Payment settlement, fraud screening, serial allocation, electrical safety checks, protective packaging, and sorting. |
| Air Linehaul Transit | 4 to 6 business days | Dedicated priority air freight direct to Canadian international customs gateways (including Toronto Pearson YYZ, Vancouver YVR, and Montreal YUL). |
| Customs Inward Processing (DDP) | 1 to 2 business days | Electronic pre-clearance under Delivered Duty Paid (DDP) protocols with the Canada Border Services Agency (CBSA). |
| Final-Mile Courier Delivery | 2 to 4 business days | Canada Post Tracked or Purolator with delivery tracking and confirmation. |
| Total Estimated Delivery Window | 7 to 12 business days | End-to-end tracked transit from our international distribution facility to Canadian doorstep. |
Business days are defined as Monday through Friday, excluding Canadian federal and provincial statutory holidays and internationally recognized national holidays. Standard transit estimates commence immediately upon the issuance of the carrier dispatch scan.
3. Delivered Duty Paid (DDP) Terms
All consignments shipped to customers in Canada are delivered strictly under Delivered Duty Paid (DDP) terms. The total price charged at checkout in Canadian Dollars (CAD / CA$) is inclusive of all applicable Canadian federal Goods and Services Tax (GST), Harmonized Sales Tax (HST), provincial sales taxes where applicable, customs clearance, and linehaul documentation charges.
Customers will not be subjected to surprise doorstep collection surcharges, customs broker fees, or postal clearance handling fees upon arrival. If an unexpected customs fee is presented by a carrier, please contact support@buudy.co.uk for immediate administrative resolution.
4. Shipment Tracking and Delivery Verification
Upon parcel dispatch from our export facility, an automated Dispatch Confirmation email will be delivered to the customer containing a live tracking link. International linehaul tracking numbers synchronize with domestic Canadian couriers (Canada Post Tracked or Purolator) once arrival processing is completed.
Delivery is deemed legally concluded when the carrier marks the parcel as delivered at the customer's nominated shipping address, substantiated by carrier electronic scanning data, GPS coordinate logging, or digital delivery confirmation.
5. Customer Address Obligations
The customer is responsible for providing an accurate and deliverable shipping address, including any unit, suite, or apartment number, and a functioning Canadian mobile telephone number for courier delivery updates.
Address amendment requests must be submitted to support@buudy.co.uk within two (2) hours of order placement. Address changes cannot be processed once the warehouse has initiated picking and packing.
If an order is returned to our international logistics depot due to an inaccurate address, customer absence, or failure to collect from a local courier depot or postal outlet, the customer may be liable for actual carrier return charges and re-shipment expenses where legally permitted.
6. Delays, Transit Damage, and Missing Shipments
If tracking shows no movement for more than fifteen (15) consecutive business days, or if the shipment exceeds twenty-one (21) business days in transit, a carrier investigation will be initiated. If confirmed lost in transit, Buudy will provide an immediate replacement or issue a full refund via the original payment method through Whop.
In the event of shipping carton or product damage, the customer must notify support@buudy.co.uk within forty-eight (48) hours of receipt, supplying clear photographs of the external packaging, courier label, and contents.
7. Administrative Contact
For shipping questions, tracking support, or delivery inquiries, contact our customer service team:
Buudy Operations / xPage Drop LLC
131 Continental Dr Suite 305, Newark, DE 19713, United States
Email: support@buudy.co.uk
Contact form: Contact Us
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Please note: This is a corporate administrative address only. It is not a warehouse, fulfilment center, or return depot. Customer returns sent to this address cannot be processed.